Last Updated: 5/24/2018
This document discloses the privacy practices for www.icdcoatings.com, which is owned and operated by ICD High Performance Coatings. It is meant to inform site users of ICD’s policies on the collecting, using, and disclosure of the personal information we receive.
When You visit our Website
You are free to explore the Website without providing any Personal Information about yourself. When you visit the Website, there are certain places in which we may ask for your Personal Information.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number and other information about yourself or your business. Personal information can also include information about any transactions, both free and paid, that you enter into on the Website, and information that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify and individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit on pages viewed. Please see the “Navigation Information” section below. We collect and process payment information when you purchase an ICD product, including credit cards numbers and billing information, using a third-party PCI-compliant service provider. Except for this, we do not collect Sensitive Information from you.
When you use our services or view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by ICD for the operation of the Newsletter subscriptions, to maintain quality of the Newsletter, and to provide general statistics regarding use of the ICD Website. For these purposes, we do not link this automatically-collected data to Personal Information such as name, email address, address, and phone number. We reserve the right to use third party services, such as Google Analytics, which aid in the collection of Log Data.
Information We Collect from Third Parties
From time to time, we may receive Personal Information about you from third party sources including publicly available sources such as social media websites.
Information About Children
The ICD Website and Newsletter is not intended for or targeted for children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under the age of 16, please contact us so we may delete the information at email@example.com with a subject line including the word “Privacy”.
We Do Not and Will Never Sell, Trade or Provide Personal Information
We do not and will never sell, trade or provide your Personal Information to any third-party companies or sites unless necessary to complete your request, for example providing a contact name and address to a shipping service to mail you a requested sample order or ship your product order.
Use of Personal Information
- improve the Newsletter and ICD Website;
- contact you to clarify questions about samples you ordered or orders you placed;
- send information or ICD content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- promote use of our services to you and share promotional and information contact with you in accordance with your communication preferences;
- provide other companies with statistical information about our users – but this information will not be used to identify an individual user;
- meet legal requirements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third-party.
We use the information collected from our customers through our Newsletter Subscription for the following purposes:
- to provide the Newsletter (which may include the detection, prevention and resolution of security and technical issues);
- to response to customer support requests; and
- otherwise to fulfill the obligations under the ICD Customer Terms of Service.
Legal bases for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area (“EEA”), ICD Ridgefield, WA is the data controller of your personal information. ICD’s Data Protection Officer can be contacted at firstname.lastname@example.org with a subject line including the word “Privacy”.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision or your personal information is mandatory or not *as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal in reliance on our legitimate interests (or those of any third-party), we will make clear to you at the relevant time when those legitimate interests are.
Use of Navigational Information
We use navigational Information to operate and improve the ICD Website and Newsletter. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalizes information about ICD.
Customer Testimonials and Comments
We post customer testimonials and comments on our Website and Newsletters from time to time, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provided to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Social Media Features
Retention of Personal Information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Newsletter subscription or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal information, we securely delete the information or anonymize it or, if this is not possible then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from our server at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us.
Cookies and Similar Technologies
Third-Party Tracking Technologies
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide by using appropriate physical, technical and organizational measures.
ICD is committed to keeping your personal information secure, however one should remember that we cannot guarantee perfect security, as much as we may want to.
ICD is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, ICD may be required to disclose personal data in response to lawful requests be public authorities, including to meet national security or law enforcement requirements.
You may direct inquiries to email@example.com with a subject line including the word “Privacy”.
How to access and control your personal data:
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, as us to restrict processing of your personal information or request portability of your personal information.
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and the use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.
To exercise any of these rights, please contact us at firstname.lastname@example.org with a subject line including the word “Privacy” or by mail to ICD High Performance Coatings, 7350 S. Union Ridge Parkway, Ridgefield, WA 98642 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
We do not send unsolicited commercial email in violation of applicable laws. Every email sent includes an “opt-out” mechanism and other required information.
To Unsubscribe from Our Communications
You may unsubscribe from our marketing communication by clicking on the “unsubscribe” link located at the bottom of our emails, updating your communication preferences, or by sending us an email at email@example.com with a subject line including the word “Privacy” or postal mail to ICD High Performance Coatings, 7350 S. Union Ridge Parkway, Ridgefield, WA 98642 USA, Attention: Privacy.
- Email: firstname.lastname@example.org
- Phone: 1-360-546-2286
- Fax: 1-360-546-2287